Implant product lines
Dangerous Things offers two basic types of implants. The first type are the x-series line, which are injectable glass tube style implants that come pre-loaded inside injector assemblies. This is the same type of design that animal implants have been using for decades. It is “tried and true” as they say, and since these devices come pre-loaded inside sterilized injector assemblies, the installation procedure is extremely straightforward. The other type of implantable devices we sell are flex line implants, which are flat thin devices encapsulated inside a flexible biopolymer resin. They require special procedures to install, depending on their shape and size. Due to the vastly different designs of these products, their production processes, and the installation procedures required, each type has a specific warranty policy.
Shipping cost for warranty replacements
At our discretion, Dangerous Things may require the customer cover some or all of the shipping costs associated with warranty replacement. Our general policy is that warranty replacements after 12 months on x-series and 6 months on flex devices will incur a shipping charge, unless there are extenuating circumstances.
Warranty policy for implant products
X-Series warranty
Our x-series implantable products carry a limited lifetime warranty. The terms of our x-series warranty covers manufacturing defects for the life of the product line. As long as we are still producing the product and it is still in stock (we have inventory), any failure of the product due to manufacturing defect will entitle you to a free replacement. Failure due to damage including mishandling, programming errors, data tearing, handling with forceps or any tooling, personal injury, etc. is not part of the warranty but will be considered on a case by case basis.
Flex product warranty
Flex products are somewhat difficult to cover with a warranty due to the ease with which they can be damaged by the customer or an untrained installer. Flex products cannot be autoclaved. The practice of autoclaving (steam sterilization process) is standard procedure for most professional body modification artists, body piercing professionals, and even small general practice medical doctors with simple in-office surgery suites. Processing a flex device in an autoclave will fundamentally damage the biopolymer and allow moisture to creep in to damage the internal electronics over time. Additionally, the polymer coating is very robust, but very thin. If the flex device is handled with tooling such as forceps or tweezers or any tooling other than a sterile gloved hand, it could be punctured or damaged in such a way as to allow moisture to infiltrate over time and damage the internal encapsulated electronics.
As such, flex products carry a 1 year limited warranty, under the condition that the installation must be done by a professional and the installation procedure must be recorded in one single or multiple smaller videos which show;
1) the flex device being removed from the vial, pouch, or polymer bag on to the sterile field.
2) the flex device being picked up and manually installed by the professional without tools.
Only these elements must be shown. You do not need to record or show the installer’s name, face, location, procedure prep, etc., only the handling of the flex device from shipping condition to sterile field and the installation from sterile field to incision must be shown. Audio is not necessary to record or provide either. Should a flex device fail to work due to manufacturing defect, and videos of the installation can be provided, you will be entitled to a free replacement. Failure due to damage including mishandling, programming errors, data tearing, handling with forceps or any tooling, personal injury, etc. is not part of the warranty but will be considered on a case by case basis.
Limited warranty on other products
Implements
We warranty, for 90 days, the proper operation and durability of the implement you’ve purchased, after receiving it. We will replace any implement that is determined to be defective from 90 days of receiving the implement you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation and durability of our implements.
Wearables
We warranty, for 90 days, the proper operation and durability of the NFC Wearable you’ve purchased, after receiving it. We will replace any NFC Wearable that is determined to be defective from 90 days of receiving the NFC Wearable you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation or durability of our NFC Wearable products.
Accessories/Electronics
We warranty, for 90 days, the proper operation and durability of the NFC Wearable you’ve purchased, after receiving it. We will replace any accessory or other electronic apparatus that is determined to be defective from 90 days of receiving the accessory or other electronic apparatus you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation and durability of our accessories or other electronic apparatus.
Merch
We warranty, for 90 days, the proper operation and durability of our apparel or other miscellaneous merchandise, (miscellaneous merchandise defined as any product sold not included in the categories above) you’ve purchased. We will replace any apparel or other miscellaneous merchandise that is determined to be defective from 90 days of receiving the apparel or other miscellaneous merchandise you’ve purchased. We define defective as the verified deviance from the documented proper operation and durability, or reasonably expected operation and durability of our apparel or other miscellaneous merchandise.