Due to the COVID19 pandemic, we’ve experienced an unprecedented increase in lost international customer packages when sent via USPS First Class & International Priority Mail.
Unless you are located in the United States, Canada, Mexico, South America, Norway, or Russia, please be advised that we will no longer be using USPS shipping services for our international customers. We apologize for the inconvenience. We will be using DHL International Express for most international customer shipments; this policy change will ensure your package arrives at your door in a few days to 1 week in general.*
*As a reminder, if your international order is $150 USD or more, your order will ship via DHL International Express for free!
Please be safe!
United States & Canada
All implant purchases with order totals over $50.00 are eligible for free shipping in the United States and Canada! Standard USPS First Class Mail Service rates apply for orders excluding an implant, such as those containing only accessories, rings, apparel, and other merchandise. If preferred, USPS Priority and Express Mail are available for at additional cost.
Orders with a total cart value in excess of $150.00 USD qualify for free shipping via DHL.
International VAT, Duties, and Taxes
International customers are having a harder time with duties and taxes to import the products purchased from us. In our experience, VAT charges are typically unavoidable, and are collected by the shipping agent. Import duties and VAT charges are not included in our prices, and should be expected as a payment condition to the shipping agent before your order is released to you, however as of July 1st 2021 we are offering some financial support for EU customers affected by this new law. For details check out this forum post regarding duty and tax collection for international customers.