Our Commitment to You
We love our community, and we want you be a happy member of it. That’s why we work hard to address any technical issues that you may experience to ensure these solvable problems are not the reason for your disappointment – and if we can’t resolve your problem we offer a 30-day money back guarantee on our products.
How We Define “30 Days”
Rest assured, your 30-day money back guarantee begins when you receive your product(s), not the point at which they are shipped. If you find yourself dissatisfied after 30 days from the verified receipt of your order, we reserve the right to offer store credit (at our discretion).
Initiating a Refund
To initiate a refund within the 30 day time-period, please respond to the order confirmation email within 30 days of physically receiving the product(s) and request a refund. The refund will be issued net of the original shipping cost. If you received free shipping at the time of your order, we will communicate what the shipping cost was prior to processing your refund. Within this period of time, we may elect to have you send the product(s) for which you are seeking a refund back to us; therefore, please keep the original packaging, and ensure any electronics or accessories remain in good condition.
If we elect to have the product(s) sent back to us, we will send you a pre-paid shipping label within 24 hours of receiving your request. You must access and print this pre-paid shipping label within 24 hours of receiving it, otherwise we will need to re-issues you a new label, which will delay your refund.
When You Can Expect Your Refund
We will issue a refund within 3 days of receiving your request if we have determined there is no need to send the product(s) back to us. If we have determined the items must be returned, you can expect a refund within 3 days of the returned product(s) being physically received net of the original shipping charges.
Return Policy vs. Warranty
This 30-day return policy does not apply to rare situations where an issue with the improper function of an implant as documented is due to an inherent technical issue or material defect. We always stand by our products, and unless otherwise specified, we offer a lifetime warranty on all of our implant products.